About RSM
Established in 1998, RSM Facility Solutions is a top provider that offers enterprise-wide solutions for multi-site businesses as our clients’ first call, best resource, and most trusted business partner.
By leveraging technology and the people behind it to produce data-driven efficiencies, we optimize companies’ internal processes and create exceptional customer experiences. We go beyond work order management and process automation to deliver results from real people who have the skills to support your long-term goals. With a wide range of options for strategic advisory, operations support, and maintenance services, we offer integrated facility management solutions that let you choose what you need do it all.
Executive Bios
Steve started RSM Maintenance in 1998 with his brothers Mike and Rob. He holds a bachelor’s degree in business administration from Le Moyne College in Syracuse, New York. Steve is an active member of the Professional Retail Store Maintenance (PRSM) and Restaurant Facility Management Association (RFMA) organizations.
Wayne joined RSM Facility Solutions in 2009 after spending 11 years on the client side of the industry in roles ranging from Store Facilities Coordinator at COACH to Director of Facilities and Energy Management at Charming Shoppes. For most of his career, he has either been an employee or a client of RSM. Wayne has an MBA from Penn State’s Smeal School of Business and received his Bachelor’s of Science in Management from Lebanon Valley College in Pennsylvania. He is currently a member of the Restaurant Facility Management Association’s (RFMA) Vendor Voice Committee. Prior to this committee work, he served several years as Co-Chair of the Membership Committee for RFMA. Wayne has also served on various committees and also on the Board of Directors for the Connex organization.
Giving back to the community is very important to Wayne. He currently serves on the Board of Directors of SunServe in Wilton Manors, Florida. SunServe provides critical life assistance and professional mental health services with an emphasis on economically disadvantaged, marginalized youth, adults and seniors in the greater South Florida metropolitan area.
History of RSM
RSM Facility Solutions is focused on service and relationships with a keen understanding of our clients’ budgets.
In 1998, RSM Maintenance (our former business name) was founded by Rob, Stephen and Michael Sargenti as a Design, Build and Maintain firm. They wanted to establish a business that would offer clients management from design inception to caring for the stores after they were no longer under GC warranty. In an effort to focus on our strengths and provide an unparalleled level of service to their clients, management divided RSM Maintenance and Sargenti Architects into separate entities.
RSM Maintenance is focused on service and relationships with a keen understanding of our clients’ budgets. We endeavor to offer our clients the best in service and affordable pricing. RSM Maintenance is an industry leader and constantly strives to hire the best and brightest.
Since 1998, RSM Maintenance has excelled in service to the retail, restaurant and multi-site industry. We provide our clients with high quality service and cost control programs throughout the United States, Canada, Puerto Rico and the Caribbean. We currently serve over 210 clients in the retail, restaurant and multi-site segment.
RSM Maintenance leverages technology to automate processes and establish control procedures for our clients. Since every client has unique needs, we spend the time to understand their business and partner with them to build a foundation of trust. We offer more than 22 years of industry leading best practices to take our clients to the next level.
On March 3, 2020 RSM Maintenance announced that it changed its name to RSM Facility Solutions. “The new business name better reflects the progress we have made over the past several years to be a more solution focused partner to our clients. The evolution of RSM enables us to be more responsive to changing client needs and has included enhancements to our talent, technology and process.” said Stephen Sargenti, President. “We are far more than a maintenance company.” RSM Facility Solutions is a top provider that offers enterprise-wide solutions for multi-site businesses as our clients’ first call, best resource, and most trusted business partner.
Our Process
RSM Facility Solutions leverages technology to bring cost effective and high quality service solutions to the retail, restaurant, hospitality, financial and multi-site business segment.
RSM Facility Solutions services locations in major metropolitan areas as well as remote areas in the US, Canada and Puerto Rico. By clustering similar clients together in various markets, RSM’s Procurement Department creates contractor relationships and obtains competitive rates which we are then able to pass onto our clients. Some of these relationships have been in place for over a decade!
We harness the power of technology to bring cost effective and high quality service solutions to the retail, restaurant and multi-site business segment. Clients can use our web-based management tool to place work orders, approve proposals or run customizable reports for their business needs. From accruals to the work history of a particular location or trade for a given period of time, RSM Facility Solutions offers real time reporting tools to our clients.
Resources
RSM Facility Solutions hires only the best of the best in our industry.
At RSM Facility Solutions, we’ve got you covered for your proactive and recurring maintenance needs in the US, Canada and Puerto Rico. For more than 22 years, RSM Facility Solutions has established strategic partnerships with contractors that reflect our service standards and business integrity. Trust our Procurement Department to source qualified service providers and hold them to the highest levels of client satisfaction by utilizing qualitative and quantitative key performance indicators.
RSM Facility Solutions hires only the best of the best in our industry. Our leadership team has a diverse mix of backgrounds that meld together to make us the industry leader in retail, restaurant and multi-site facility maintenance.
